Returns & Replacements

Returns

Ingenue understands that your order may not always be suitable or be as expected so we offer a quibble-free returns policy and you will be refunded for the full value of your item. 

You have 7 days from receiving the item to then post it back to us. Once returns are received your refund will be processed within a maximum of 48 hours.  Please note that it can take up to 10 days for your bank to process your refund.

Please send your returns to:

Ingenue,
Studio 1S,
Hewlett House,
5 Havelock Terrace
London, SW8 4AS,
UK

We recommend that you send your return via a recorded service as Ingenue cannot accept liability for lost or damaged returns.   We also recommend that you send it via a shipping service that adequate insures the item you are returning. 

Unfortunately Ingenue does not offer a free returns service.

Returns received after the stated timeframe will only be accepted on the discretion of Ingenue.

Any customs or import taxes are non-refundable.

Exchanges/Replacement

If you wish to exchange the item for another size, please contact customer service on  info@ingenuelondon.com and state the item that you would like to exchange it for.  You will them be sent a Returns Authorisation Number for your item that you wish to return.  Your exchange will then be shipped to you.   You will incur costs for the additional shipping, we can contact you at a time that is suitable for you should there be any additional costs or refund you if there is a refund required.

What if I received a Faulty Item or the Wrong Item?

If you have received the wrong item or if you were send the wrong item the please contact customer service on info@ingenuelondon.com.  You will them be sent a Returns Authorisation Number for your item that you wish to return.  We recommend that you send your return via a recorded service as Ingenue cannot accept liability for lost or damaged returns.     The return costs for items that are faulty or that were sent incorrectly will be refunded to you.

Payment, Pricing & Promotions

Ingenue accepts both credit and debit card payments.  Once orders have been received you can cancel your order at any time up to day of shipment.  Once your order has been dispatched due to distance selling laws you have a 7 days cooling off period where you can return your order for a full refund.

At Ingenue prices and availability are subject to change without notice.  Orders that are processed can be subject to prices increase in such cases where technical errors or items have been mispriced.  In such rare cases you will be contacted by a member of our customer services team who will discuss whether you want to cancel your order, replace the item or accept the corrected price.

Occassionally, Ingenue runs Promotions or Discount Codes whereby you can get discounts on any orders placed.  To avail of these discounts just enter your specific discount code at the checkout.  In the case of time sensitive Discount codes they will not be valid for use after the specified date.  However, if you do have any problems redeeming your valid discount code or promotional code don’t hesitate to contact our customer service team on  info@ingenuelondon.com.